Frequently Asked Questions

Once your order details are finalized, we submit your furniture to the appropriate Amish workshop for production. Your furniture is then handcrafted, finished, inspected, and prepared for delivery. Once it is out of production, any remaining balance becomes due and your order begins the delivery process. Long-distance delivery typically adds approximately 2–4 weeks after production is complete.

Yes. You can pay in full at checkout, or start your order with a 30% deposit and pay the balance when your furniture comes out of production. To use the deposit option, select "30% Deposit" under Purchase Options when you add an item to your cart, or call us at (507) 289-6866. Some products that ship within 8 weeks are not eligible for the deposit program — if yours is not eligible, the option will not appear at checkout.

Payment is required to place an order, but you choose how. Pay in full at checkout, or start with a 30% deposit and pay the remaining balance when your furniture comes out of production. Either way, production does not begin until your order and all of your selections are finalized.

You can cancel within 48 hours of placing your order for a full refund, including your deposit. Once your order goes into production, your deposit is non-refundable — your furniture is being built to your specifications, and the workshop has already committed materials and labor to it.

If your plans change, contact us at sales@qualitywoods.com as soon as you can. The sooner we hear from you, the more options we have.

You can cancel within 48 hours of placing your order for a full refund. After 48 hours, cancellation requests may not be accepted, and once your order is in production your deposit is non-refundable. If you need to cancel, contact us right away at sales@qualitywoods.com or (507) 289-6866.

You can make changes to your order up to 48 hours from order placement without a fee. Changes after this time frame will incur a $100 change fee, plus any stoppage fees related to parts already ordered or cut, and hardware ordered. No changes are accepted once production starts.

Yes! We can help you place your order and assign it a 'TBD' designation. Once you have made your final selections, your order will be processed. Please note that the build time for your order will not begin until your final selections are confirmed.

In most cases your entire order will ship when all items are complete. If you desire two separate deliveries, contact us to coordinate. Additional shipping fees may apply. There may be some circumstances where we will ship your items separately. (Example: An order includes 2 items with a multiple week difference in build time)

Our Amish workshops have limited means of communication, so we do not send automatic production updates. We are always happy to check on your order, though — email sales@qualitywoods.com or call (507) 289-6866 with your order number and we will get the latest status from the shop.

We collect sales tax on orders shipped to states where we are required to. The current list of those states is on our Order Terms page. If you hold a tax exemption, please contact us before placing your order.

Yes. Our showroom is at 1231 Hwy 52 North W Frontage Rd, Rochester, MN 55901. Seeing and sitting on the furniture — and looking at wood and stain samples in your own hands — is the best way to choose. If you want to be sure a specific piece is on the floor before you make the drive, call us at (507) 289-6866.

Monday to Friday, 10am to 6pm. Saturday, 9am to 5pm. Closed Sunday.

Not for online purchases at this time. What we do offer is the option to start your order with 30% down and pay the balance when your furniture comes out of production — select "30% Deposit" under Purchase Options when you add an item to your cart.

Because our furniture is handcrafted to order, typical build times range from 6–16 weeks, depending on the item and customization. Specific lead times are listed on each product page.

The individual estimated lead time for each product is listed on its respective product page, just below the "Add to Cart" button. Please note that our build time estimates do not include delivery.

No. The lead times shown on our website are our best current estimates based on information from each workshop. Because every piece is handcrafted to order, production times can occasionally change. Holidays, custom modifications, material availability, and unusually high order volume may also affect production schedules.

Each piece is built by hand, one at a time, rather than mass-produced, ensuring superior craftsmanship and longevity.

Yes! Because colors and textures can look different on a screen, we highly recommend viewing physical samples before making your final selections. This allows you to see the wood grain, stain color, fabric texture, or leather in your home's lighting and alongside your existing décor.

You can order samples here:

Order Stain Samples

Order Upholstery Samples

Sample fees are refunded when the samples are returned to us within 30 days, and a prepaid return envelope is included for your convenience.

If you've already placed your furniture order but haven't decided on a finish or upholstery selection, we can hold your order as "TBD" until you've had a chance to review your samples and confirm your final choice. Please note that production time does not begin until all selections are finalized.

A stain sample is the best way to evaluate a finish, but no two pieces of solid wood are identical. Natural differences in grain pattern, color, mineral streaks, and how individual boards absorb stain are part of authentic hardwood furniture. Your finished furniture should coordinate closely with the sample, but natural variation should be expected.

Yes. Monitors and phone screens render color differently, and no screen can show how a finish reads in your own lighting. We recommend ordering stain samples and viewing them in the room the furniture is going in, at the time of day you will use it most.

Order Stain Samples

Feel free to reach out to us at sales@qualitywoods.com to see if we have any inspiration photos of the particular wood / finish combination that you are looking for.

The photos on our website are actual items built in particular wood and stain colors. Our photos do not change when you select your desired wood and finish combination.

Due to the Amish craftsmen's limited technology, they can't take or send photographs.

No. Our skilled craftsmen and women randomly select each piece of wood. We do not guarantee specific grain pattern or coloration of grain.

We offer a wide range of American hardwoods including Oak, Brown Maple, Cherry, Hickory, Quarter Sawn White Oak, Walnut, and more, depending on the piece. View our Wood Guide for more information.

Yes. Most of our furniture is built to order and can be customized in size, wood species, finish, hardware, and other details.

Four options, depending on where you are:

• Free in-store pickup at our Rochester, MN store.
• Local in-home delivery — priced by location. A two-person team brings your furniture inside, places it in the room, and handles assembly.
• $199 nationwide curbside delivery — delivered to your first dry area, such as an entryway, garage, or covered porch.
• $399 nationwide in-home delivery — brought into your home, placed in the room, assembled, and unwrapped.

Full details are on our Shipping, Delivery & Returns page.

Yes. We ship to the lower 48 states using trusted furniture delivery partners.

Delivery typically takes 2-4 weeks, depending on your specific location and the delivery schedule for your region. Your handcrafted Amish furniture arrives via a specialized blanket-wrapped delivery service that ensures low damage rates. After waiting for your pieces to be crafted, we want to ensure they arrive in beautiful condition.

Most case goods, chairs, and similar pieces arrive assembled. Certain larger furniture—such as dining tables, beds, and some desks—may be transported in multiple pieces for safe delivery. With Local In-Home and Long-Distance In-Home Delivery, our delivery team will complete required furniture assembly as part of the service. Curbside customers are responsible for moving the furniture inside and completing any required assembly.

Almost never. Your Amish furniture arrives heavily wrapped in protective blankets rather than boxed, and the blankets go back on the truck with the delivery team. A handful of smaller items do ship boxed.

Four things:

• Make sure someone will be at the home or office to receive the delivery.
• Make sure your driveway and entrances are accessible to a pickup truck pulling an enclosed furniture trailer, and clear of snow and ice.
• Measure your doorways, hallways, stairways, and elevators so you know the furniture will fit.
• If you chose in-home delivery, have the room cleared and ready before the team arrives.

That is worth checking before you order, and it is the customer's responsibility to confirm. Measure every doorway, hallway, stairwell, and elevator the piece has to pass through, then compare against the dimensions on the product page — those are overall dimensions, so they include the widest points, overhangs, and crown molding.

Large tables, hutches, beds, sofas, and desks are the usual trouble. If a delivery cannot be completed because the furniture does not fit, additional delivery, return, or restocking charges may apply. If you are unsure, contact us before ordering and we will help you work it out.

If damage occurs, please contact us immediately while the delivery team is still present. We may request photos of the damage to assess the issue.

Please contact us right away if a delivery timing conflict arises. We will do our best to accommodate your needs. Our delivery drivers cover several hundred miles on every delivery trip and may not be able to accommodate every request.

No, our delivery teams are not permitted to remove old furniture. Please ensure your room is clear and ready for your new furniture.

We can request a Certificate of Insurance from the delivery company for you. Please ask at least four weeks before your planned delivery, and send us an example of the documentation your building requires so we can prepare the right form. A $100 processing fee applies for each required piece of documentation.

Our long distance delivery teams typically are not able to transport furniture by ferry. In some cases, we can deliver your order to a third party local delivery provider who can complete the final portion of the delivery. Ferry transportation, third party delivery arrangements and associated costs are the customer's responsibility. Please contact us before ordering so we can review your location.

Yes, within limits. Because our furniture is custom-built to your order, approved returns are subject to a 30% restocking fee, and return requests must be submitted within 7 days of receiving your furniture.

Original shipping and delivery charges are non-refundable, and you are responsible for return transportation costs. Gift cards, stains, and mattresses cannot be returned. Contact us at sales@qualitywoods.com before arranging a return so we can review your request and give you instructions.

Every piece carries a one-year warranty covering manufacturing defects and errors in workmanship. It does not cover commercial use, normal wear and tear, or wood movement caused by uncontrolled humidity.

To make a claim, email sales@qualitywoods.com with your order number and photos of the issue. We also offer extended protection through Guardsman on most products.

Accidents. Spills, burns, tears, stains and similar damage — the things a manufacturer warranty does not cover, because they are not defects. It sits alongside your one-year warranty rather than replacing it.

See our Guardsman page for the plan term, pricing, and full terms.

Dust regularly with a soft, dry cloth and wipe up spills promptly. Avoid excess moisture, harsh or ammonia-based cleaners, and silicone polishes. Keep pieces out of direct sunlight and away from heat sources such as radiators and vents, and use felt pads under lamps and accessories and trivets under anything hot.

Our Furniture Care Guide covers all of this in more detail, including finish-specific advice.

This one is a biggie. When purchasing and caring for solid wood furniture, or other real wood pieces in your home (like cabinetry) it is important to understand how humidity affects it. Uncontrolled humidity can have significant negative effects on solid wood furniture. It is important to understand that wood is a natural product and will expand when subject to high humidity (over 50%) and contract when subject to low humidity (under 35%). If the humidity in your space is allowed to reach levels under 35% or over 50%, it can cause solid wood pieces to develop a crack or split. We strongly recommend utilizing a dehumidifier during high humidity periods and a humidifier during low humidity periods. It can be difficult to maintain perfectly consistent humidity, so some expansion and contraction of the wood is expected in solid wood furniture. Depending on the season, you may notice a slight gapping along table seams, a small unfinished line around framed panels, and other such affects. These are not defects, but expected natural movement in the wood.

Humidity. There are no gaps when the table is built, but wood expands and contracts with the moisture in the air, and the seams between the top and the leaves are where you notice it first. Seasonal movement is normal and usually nothing to be alarmed about.

Keeping your home between 35% and 50% relative humidity prevents the extremes that can actually split a top. See "How does humidity affect solid wood furniture?" above for the full explanation.

Amish furniture is handcrafted from solid wood, built to order, and designed for long-term durability—unlike mass-produced furniture.

Many customers see it as an investment rather than a purchase. Amish furniture is built by hand from solid hardwood, one piece at a time, and with proper care it lasts for generations. Rather than replacing a piece every several years, our customers buy once.

Our furniture is handcrafted by Amish artisans in the United States using time-honored woodworking techniques.

All of our furniture is crafted from solid hardwood along with strategically placed furniture grade plywood. We do not use any particle board in our Amish-crafted Furniture.

Plywood plays a vital role in the solid wood furniture industry. Plywood components are used on the back sides of most case goods and in strategic locations in the structure to help the piece maintain its integrity. As solid wood pieces expand and contract with higher or lower moisture content in the air, strategically placed plywood allows for this movement without causing breakage or splits. Plywood is also used on the back sides of case goods to hold the piece straight and square.

Our dimensions are overall dimensions. This measurement will indicate the largest or widest part of item. This will also include overhanged and crown molding, unless specified.

It depends on the table. Some designs can self-store one or more leaves, while others require the leaves to be stored separately. Self-storage capability is normally listed on the individual product page. If you are unsure about a particular table, contact us before ordering.

Due to the uniqueness of handcrafted furniture, our shops cannot create leaves or extensions for existing tables.