Shipping & Returns

Because most QW furniture is handcrafted to order, delivery is a little different than receiving a standard package. We offer several pickup and delivery options depending on your location and the level of service you prefer.

Choose Your Delivery Option

Pickup

Free In-Store Pickup

Free

✓ Pickup at our Rochester, MN store
✓ No delivery charge
✓ We’ll coordinate a pickup time with you

Best for: Customers who prefer to transport their furniture themselves.

Local Service

Local In-Home Delivery

Varies by Location

✓ Two-person delivery service
✓ Furniture brought into your home
✓ Placement in the appropriate room
✓ Assembly & wrap removal

Best for: Local customers who want a complete in-home delivery experience.

Nationwide

Curbside Delivery

$199

✓ Delivered to the first dry area — entryway, garage, or covered porch
✓ Available throughout the lower 48 states
✕ Placement in your chosen room is not included
✕ Assembly is not included

Best for: Customers comfortable moving the furniture to its final spot themselves.

Full-Service Nationwide

In-Home Delivery

$399

✓ Available throughout the lower 48 states
✓ Furniture brought into your home
✓ Placement in the appropriate room
✓ Assembly & wrap removal

Best for: Customers who want the easiest long-distance delivery experience.

Wrapped with care, delivered ready to enjoy.

Most QW furniture travels fully blanket-wrapped and padded rather than packed in cartons, so it’s protected by experienced furniture handlers instead of cardboard. When it arrives, the blankets come off and go back on the truck. A handful of smaller items ship boxed.

Long-distance delivery: Please allow approximately 2–4 additional weeks after your furniture is completed, depending on your location and the delivery route.

Please note: Removal of your existing furniture is not available with any delivery option.

How Delivery Works

Your Furniture Is Completed

Once your furniture is completed and ready to begin the delivery process, QW will provide an updated timeframe. Long-distance orders are then coordinated onto a delivery route serving your area.

Get Ready for Delivery

Use the short checklist below to make sure your home is ready before your delivery team arrives.

Welcome Your Furniture Home

Your delivery team will bring your furniture to the agreed delivery location and help make the final step easy. Take a moment to look everything over while the team is there, and if you notice anything that needs attention, let the driver and QW know so we can help.

Before Delivery Day

A little preparation helps your delivery go smoothly. Before your furniture arrives, please confirm the following:

Property access: Your location must be safely accessible by a pickup truck pulling an enclosed furniture trailer.
Snow & obstacles: Driveways, walkways, entrances, and delivery paths must be clear and safely accessible.
Confirm furniture fit: It is the customer’s responsibility to confirm that their furniture will fit through the entire delivery pathway and into the intended room. Measure doorways, hallways, stairways, elevators, tight turns, and other access points before ordering.
Prepare the room: For in-home delivery, have the intended room cleared and ready before the delivery team arrives.
Building requirements: Arrange any elevator reservations, loading access, COIs, or other building requirements in advance.

If your property has a narrow driveway, steep grade, restricted entrance, low clearance, difficult turnaround, or another unusual access condition, please contact QW before delivery.

Additional storage, transfer, redelivery, or other charges may apply if a delivery cannot be completed because the property is inaccessible or the customer is unable to accept the scheduled delivery.

Need Us to Hold Your Furniture?

If you’re not quite ready to receive your furniture when it is completed, please let us know. We can hold completed orders for up to 30 days. If storage is needed for longer than 30 days, additional storage fees will apply.

Special Delivery Situations

Apartment & Condo Deliveries

If your building requires a Certificate of Insurance (COI), proof of Workers’ Compensation coverage, or other delivery documentation, please contact QW well before your scheduled delivery.

We’ll need an example of the required documentation. A $100 processing fee applies for each required piece of documentation.

Ferry Access

Our delivery teams do not transport furniture by ferry.

If your location requires ferry access, we may be able to deliver your furniture to a third-party local delivery provider who can complete the final portion of the delivery. Arrangements, coordination, and costs associated with ferry transportation and third-party delivery are the customer’s responsibility.

Please contact QW before ordering if your delivery location requires ferry access.

Inspection, Returns & Refunds

We work with experienced furniture delivery professionals and take great care to protect your furniture throughout transportation. Every piece is inspected before it leaves the shop, and most furniture travels fully blanket-wrapped, rather than boxed.

Returns requests may be made within 7 days of receiving your furniture and are subject to a 30% restocking fee. Full details are below.

Checking Your Furniture at Delivery

When your furniture arrives, take a moment to look everything over while the delivery team is still there. If you notice visible shipping damage or another concern, let the driver and QW know so we can document it and help take care of the issue.

QW is not responsible for damage to personal property, other than the furniture being delivered, that occurs during the delivery process.

Returns

Most QW furniture is handcrafted specifically for your order. Because of its custom nature, approved returns are subject to a 30% restocking fee.

Return requests must be submitted within 7 days of receiving your furniture. Original shipping and delivery charges are non-refundable, and customers are responsible for all return transportation costs.

Certain products, including gift cards, stains, and mattresses, are not eligible for return.

Please contact QW at sales@qualitywoods.com before arranging a return so we can review your request and send instructions.

Refunds

Once an approved return has been received and inspected, we’ll let you know the status of your refund.

If approved, your refund will be issued to the original payment method, less any applicable restocking fees, delivery charges, return transportation costs, or other applicable charges.

Return Shipping

Please contact QW before shipping furniture back to us. Approved returns should be sent to:

QW Furniture
1231 Hwy 52 North
Rochester, MN 55901

Customers are responsible for return transportation costs, and original shipping or delivery charges are non-refundable.

Questions About Delivery?

If you have questions about access to your home, furniture dimensions, delivery services, or which option is right for your order, please contact QW before ordering.

We’re happy to help make sure your furniture—and your home—are ready for delivery.