Order Terms
Build Times
As soon as you complete your purchase with QW Furniture, your order is sent immediately for production. Please see the individual product pages for detailed build time estimates. Stated expected lead times are our best estimation based on current information and are not guaranteed. Note: Our shops shut down for the following holidays - Thanksgiving, Christmas, New Years. Build time weeks will not apply to those weeks.
Please remember our furniture is built by hand and must pass rigorous quality checks. The build process doesn't happen overnight but we do take great pride in the quality of our furniture and strive to meet our posted build times. Cancellation is not permitted due to a build time delay.
Order Changes
Immediately after you submit your purchase to QW, your order gets submitted for production. If you wish to make changes to your order, you may do so up to 48 hours from order placement without a change fee. Any changes you may wish to make after 48 hours from order placement will incur a $100 change fee in addition to any stoppage fees associated with parts already ordered, panels and tops cut, hardware ordered, etc.
Cancellation Requests
If you wish to cancel your order, you may do so up to 48 hours after placing your order for a full refund. Refunds will be issued back onto the same payment method used during the initial order process. Cancellation requests after 48 hours may not be accepted due to work having begun your order. A 30% restocking fee to cancel after the 48 hour period may apply.
Shipping & Delivery
Please allow an additional 1-4 weeks for delivery. Exact transit time depends on your destination and the mode of transit required for your order.
Once your order is built and ready to be delivered, you will be contacted to set up a delivery time. When the delivery date arrives, please make sure there is someone at your home or office to receive your items. View shipping options here.
- Please make sure that the item(s) on your order will fit through your doorways and stairways to ensure delivery is possible. Restocking fees will apply if your order is not able to be delivered.
- Our drivers are not allowed to haul away, move or disassemble your existing furniture. Please have the room ready for your new furniture.
- If a customer needs to delay shipment of their order, storage fees and/or transfer fees may apply.
- Your delivery location must be accessible by semi trailer and be clear of snow. Please contact us if you have a difficult access and we will work together on the best solution.
Furniture Inspection
We do not use any common carrier freight companies for any of our Amish Furniture. We choose to only work with experienced individual drivers that really know how to handle high quality furniture.
All of our Amish Furniture is also heavily wrapped in blankets during the shipping and delivery process. Because of these precautions, shipping damage is extremely low.
It is your responsibility to inspect your furniture to ensure that it has not been damaged during delivery. The furniture should be unpackaged before the delivery team leaves your residence to ensure there is no damage. If damage has occurred, please contact us immediately - while the delivery team is still at your residence. The quickest and most appropriate solution may be to bring the item back to the shop right away. Any damage not reported within 24 hours of delivery will not be covered.
Hand Crafted Furniture
Our furniture is built by hand using natural materials (wood). Every crafted piece is unique and will contain unique characteristics. Every piece of wood will contain unique grain pattern and character. Finishes will vary from one lot to the next. QW cannot guarantee a specific grain pattern or character or exact finish tone. We offer stain samples to best visualize how a finish will look in your home, but please understand that finish colors will vary.
Payments & Financing
We know that high quality Amish Furniture is an investment. QW Furniture offers you the ability to start your order with only a deposit of 30%.
Please Note: The remaining balance is due when your order is finished, before delivery is scheduled. Delivery will not be scheduled if your balance is not paid in full.
If you wish to start your order with a 30% deposit, please give us a call to do so at 507-289-6866.
Product Protection
Concerned about protecting your furniture investment? QW Furniture is dedicated to providing high quality service along with high quality furniture. We have partnered with Guardsman to offer a complete Furniture Protection Program. Learn more here: Guardsman Protection Plan
Warranty
We firmly stand behind our furniture. All our products come with a standard one year warranty that covers manufacturing defects and workmanship errors. Commercial use and normal wear and tear are not covered by this warranty. Wood expansion and contraction, including splits, caused by uncontrolled humidity conditions are also not included in this warranty.
Any Questions?
We know that ordering custom Amish Furniture can be intimidating. Not to worry! We love helping people make their selections. Our experienced specialists are at your service. Give us a call (507-289-6866) or email (sales@qualitywoods.com) and a specialist will be right with you. Contact Us
Return Requests
Our furniture is built to order - meaning each piece is crafted to your exact specifications. Because of this, a 30% restocking fee will apply if you want to return an item. Any return requests must be submitted within 7 days of receiving your furniture. Any return request after 7 days of receiving your furniture will not be accepted. Shipping charges are non-refundable. If you do not return in-store, you will be responsible for all return shipping charges. Note: Return shipping may not be the same cost as our flat rate shipping to you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items include gift cards, stain and some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at qwoods@qualitywoods.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at qwoods@qualitywoods.com and send your item to: 1431 Hwy 52 North Rochester Minnesota US 55901.
Return Shipping
To return your product, you should mail or ship your product to: 1231 W Frontage Rd Hwy 52 N Rochester Minnesota 55901.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
