Berlin Gardens Shipping & Returns

Shipping Options

At QW Furniture, we offer 2 different options for you to get your new Poly Outdoor Furniture. 

1. Free In-Store Pickup: Pick up your purchase at our store, free of charge. We are happy to assemble your furniture for you, if you would like. Please let us know if you would like it assembled for you.
2. Free Nationwide Curbside Delivery: We offer fast, free shipping to any address in the contiguous US. Depending on the items ordered and the size of the order, your shipment will either be delivered by UPS, FedEx or a specialized LTL carrier. Some assembly may be required. Assembly instructions are in the box which each furniture item and linked on each product webpage.

Shipping

Exact transit time depends on your destination and the mode of transit required for your order. Whenever possible, we use FedEx or UPS. For larger items or larger orders, the mode of transit will be LTL.  

Return Requests

Given our furniture is custom-built, a 30% restocking fee applies for returns. Requests must be submitted within 7 days of receipt. Shipping charges are non-refundable and customers are responsible for return shipping costs. Certain items, such as gift cards, stains, and mattresses, cannot be returned.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain number of days. For late or missing refunds, please contact us at sales@qualitywoods.com.

Return Shipping

To return your product, ship your item to: 1231 Hwy 52 North, Rochester Minnesota 55901. Please note that return shipping costs are non-refundable and will be deducted from your refund.