Berlin Gardens Shipping & Returns
Berlin Gardens poly furniture is built to order and ships boxed by common carrier. There are two ways to get yours — pick it up at our Rochester store, or have it shipped free to any address in the contiguous United States.
Choose Your Shipping Option
Some assembly may be required.
Berlin Gardens furniture ships boxed, and depending on the pieces you order it may need to be assembled at home. Assembly instructions are included in the box with each item and linked on every product page, so you can review them before you order. Choosing in-store pickup? We’re happy to assemble your furniture for you at no charge — just let us know.
Transit time: Exact transit time depends on your destination and the mode of transit required for your order. Whenever possible we ship by FedEx or UPS; larger items and larger orders travel by LTL freight.
How Delivery Works
Your Order Is Built
Berlin Gardens furniture is built to order in the color and configuration you selected, then boxed for shipping.
Your Order Ships
Smaller orders go out by UPS or FedEx. Larger items and larger orders ship by LTL freight, which is delivered curbside — so your location needs to be reachable by a full-size delivery truck.
Receive & Assemble
Please inspect your order on arrival and report any shipping damage to the carrier and to QW right away so it can be documented and addressed. Assembly instructions are in the box with each item.
Return Requests
Because Berlin Gardens furniture is custom-built to your order, approved returns are subject to a 30% restocking fee.
Return requests must be submitted within 7 days of receipt. Shipping charges are non-refundable, and customers are responsible for return shipping costs.
Certain items, including gift cards, stains, and mattresses, cannot be returned.
Please contact QW at sales@qualitywoods.com before arranging a return so we can review your request and provide instructions.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method, less any applicable restocking fees, shipping charges, or return shipping costs.
For late or missing refunds, please contact us at sales@qualitywoods.com.
Return Shipping
Please contact QW before shipping anything back to us. Approved returns should be sent to:
QW Furniture
1231 Hwy 52 North
Rochester, MN 55901
Return shipping costs are non-refundable and will be deducted from your refund where applicable.
Questions About Your Order?
If you have questions about shipping, assembly, delivery access, or which option is right for your order, please contact QW before ordering.
We’re happy to help make sure your outdoor furniture arrives exactly the way you expect.