Build Times

As soon as you complete your purchase with QW Furniture, your order is sent immediately for production. Please see the individual product pages for detailed build time estimates. Stated expected lead times are our best estimation based on current information and are not guaranteed. Note: Our shops shut down for the following holidays - Thanksgiving, Christmas, New Years. Build time weeks will not apply to those weeks.

* Due to unprecedented global supply chain challenges, we have been experiencing some delays. 

Please remember our furniture is built by hand and must pass rigorous quality checks. The build process doesn't happen overnight but we do take great pride in the quality of our furniture and strive to meet our posted build times. Cancellation is not permitted due to a build time delay. 

Shipping

Please allow an additional 1-4 weeks for delivery. Exact transit time depends on your destination and the mode of transit required for your order. 

Once your order is built and ready to be delivered, you will be contacted to set up a delivery time. When the delivery date arrives, please make sure there is someone at your home or office to receive your items. Our delivery team is not allowed to haul away old furniture or assist in moving items that were not part of your QW Furniture order. View more shipping information here.

Shipping Damage

We do not use any common carrier freight companies for any of our Amish Furniture. We choose to only work with experienced individual drivers that really know how to handle high quality furniture. All of our Amish Furniture is also heavily wrapped in blankets during the shipping and delivery process. Because of these actions, shipping damage is extremely low. Rest assured, if shipping damage does occur, we will repair or replace the item to your satisfaction.

Payments & Financing

We know that high quality Amish Furniture is an investment. QW Furniture offers you the ability to start your order with only a deposit of 30%. The remaining balance is due when your order is finished, before delivery is scheduled. If you wish to start your order with a 30% deposit, please give us a call to do so at 507-289-6866.

Product Protection

Concerned about protecting your furniture investment? QW Furniture is dedicated to providing high quality service along with high quality furniture. We have partnered with Guardsman to offer a complete Furniture Protection Program. Learn more here: Guardsman Protection Plan

Warranty

We firmly stand behind our furniture. All our products come with a standard one year warranty that covers manufacturing defects and workmanship errors. Commercial use and normal wear and tear are not covered by this warranty. Wood expansion and contraction, including splits, caused by uncontrolled humidity conditions are also not included in this warranty.

Any Questions?

We know that ordering custom Amish Furniture can be intimidating. Not to worry! We love helping people make their selections. Our experienced specialists are at your service. Give us a call or email and a specialist will be right with you. Contact Us

Cancellations

If you wish to cancel your order, you may do so up to 3 days after placing your order for a full refund. After 3 days, there will be a 30% restocking fee to cancel.

Returns

First and foremost, we take care of our customers. We would not have a 4.7 star review rating on Google if we didn't.

Our return policy is as follows: 7 day return policy for in-stock items. If an in-stock purchase is returned in-store within 7 days you will be eligible for a full refund. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If your item is a special order, a 30% re-stocking fee will apply if returned within 7 days. Shipping charges are non-refundable. If you do not return in-store, you will be responsible for all return shipping charges. Note: Return shipping may not be the same cost as our flat rate shipping to you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include gift cards, stain and some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at qwoods@qualitywoods.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at qwoods@qualitywoods.com and send your item to: 1431 Hwy 52 North Rochester Minnesota US 55901.

Return Shipping
To return your product, you should mail or ship your product to: 1431 Hwy 52 North Rochester Minnesota US 55901.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.