Shipping Options

At QW Furniture, we offer four different options for getting your new furniture to you:

1. Free In-Store Pickup: Pick up your purchase at our store, free of charge.
2. Local Delivery: Enjoy a two-man, white glove delivery service if you reside within our local delivery radius.
3. Long-Distance Curbside Delivery: Available for a flat rate of $199, this service is for customers living outside our local delivery radius. This includes unloading your furniture onto your curb or driveway.
4. Long-Distance In-Home Delivery: For a flat rate of $399, this white-glove, in-home delivery experience is available for customers outside our local delivery radius. This includes complete in-home delivery and removal of waste packaging materials. Please note that our delivery teams will not remove old furniture. Please have the room ready and prepared for your new furniture to arrive.

Depending on your delivery location, long distance delivery will take an additional 2-4 weeks. 

Please note, your delivery location must be accessible by an enclosed trailer pulled by a pick up truck and be clear of snow. Also, please ensure that your order will fit through your doorways and stairways to avoid restocking fees. For any shipment delays, storage and/or transfer fees may apply.

Our delivery teams do not provide transportation via ferry. For locations requiring ferry access, we may deliver the order to a third-party local delivery service capable of completing ferry transport and final delivery. All arrangements, coordination, and costs associated with ferry transportation and any third-party delivery services are the sole responsibility of the customer. Please contact us in advance for additional details or to confirm eligibility for this delivery option.

Apartment/Condo Deliveries: Please contact us directly if your building needs a Certificate of Insurance (COI) and/or proof of Workman's Comp. We will need an example of the COI to provide the necessary documentation. There is a $100 fee for processing fees for each piece of documentation. Please contact us if you have questions regarding a COI/Workman's Comp for your building.

Furniture Inspection

We work only with experienced drivers and ensure our Amish Furniture is heavily wrapped during the shipping and delivery process. We also carefully inspect each item prior to delivery. It is your responsibility to inspect the furniture upon delivery and report any damage while the delivery is taking place. QW Furniture will not be held liable for any damage to personal property, not including the furniture being delivered, that is alleged to have occurred during the delivery process.

Return Requests

Given our furniture is custom-built, a 30% restocking fee applies for returns. Requests must be submitted within 7 days of receipt. Shipping charges are non-refundable and customers are responsible for return shipping costs. Certain items, such as gift cards, stains, and mattresses, cannot be returned.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain number of days. For late or missing refunds, please contact us at sales@qualitywoods.com.

Return Shipping

To return your product, ship your item to: 1231 Hwy 52 North, Rochester Minnesota 55901. Please note that return shipping costs are non-refundable and will be deducted from your refund.