Shipping

We offer 2 different options for you to get your new Benchmaster Stress Free chair. 

1. FREE in-store pickup. Pretty self explanatory here, you can pick up any purchase at our store, of course, free of charge. We would be happy to assemble your new Benchmaster chair for you, free of charge.
2. Nationwide Fast & Free UPS Delivery. As soon as you place your order, we will label and ship your new chair via UPS Ground. This delivery service is free of charge. Your new stress free chair will arrive packaged and boxed and additional assembly is required. Assembly instructions are included in the package with the chair in addition to being linked on the applicable product webpage.

Please allow an additional 1-2 weeks for delivery. Exact transit time depends on your destination.

Furniture Inspection

It is your responsibility to inspect your furniture to ensure that it has not been damaged during delivery. If damage has occurred, please contact us immediately. Any damage not reported within 24 hours of delivery will not be covered.

Return Requests

A 30% restocking fee will apply if you want to return an item. Any return requests must be submitted within 7 days of receiving your furniture. Any return request after 7 days of receiving your furniture will not be accepted. Shipping charges are non-refundable. If you do not return in-store, you will be responsible for all return shipping charges.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@qualitywoods.com.

Return Shipping
To return your product, you should mail or ship your product to: 1231 Hwy 52 North Rochester Minnesota US 55901. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

1. Payment & Financing: We understand that investing in hand-crafted furniture is significant. We offer the flexibility of starting your order with a deposit of just 30% of the order value. When you start your order with a 30% deposit, the remaining balance is due when your furniture is out of production. The remaining balance may be automatically charged to the card information on file. To place an order with a 30% deposit, call us at 507-289-6866 or checkout online and select '30% Deposit' under Purchase Options when you add an item to cart. Some products that ship within 8 weeks do not qualify for our deposit payment program.
2. Build Times: Once your purchase is finalized with QW Furniture, your order goes directly into production. See individual product pages for detailed estimates of build times. Our posted build times are estimates and are not guaranteed. Remember, our furniture is handcrafted and must pass rigorous quality checks. Build time delays do not permit cancellation.
3. Order Changes: You can make changes to your order up to 48 hours from order placement without a fee. Changes after this time frame will incur a $100 change fee, plus any stoppage fees related to parts already ordered or cut, and hardware ordered.
4. Cancellations: You may cancel your order up to 48 hours after placing it for a full refund. Cancellation requests after 48 hours may not be accepted, and a 30% restocking fee may apply.
5. Shipping & Delivery: Please refer to our Shipping & Returns page for complete information.
6. Furniture Inspection: All of our furniture is securely wrapped in blankets during shipping and delivery. It is your responsibility to inspect your furniture upon delivery to ensure there is no damage.
7. Hand Crafted Furniture: Each piece of our furniture is handcrafted, with unique grain patterns and characteristics. No two pieces of furniture are exactly alike. We offer stain samples to visualize the finish in your home, understanding that finish colors will vary. For other product questions, please visit our FAQ Page or Contact Us. 
8. Return Requests: Given our furniture is custom-built, a 30% restocking fee applies to all returns. We accept return requests within 7 days of receiving your furniture. Shipping charges are non-refundable and you will be responsible for return shipping charges. Certain items, such as gift cards, stain, and mattresses cannot be returned.
9. Refunds: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within a certain number of days.
10. Product Protection: We offer a comprehensive Furniture Protection Program in partnership with Guardsman. Learn more on our Guardsman Protection Plan page.
11. Warranty: All our products come with a one-year warranty covering manufacturing defects and workmanship errors. This warranty does not cover commercial use, normal wear and tear, or wood expansion and contraction caused by uncontrolled humidity conditions.

For any further questions, feel free to reach us at 507-289-6866 or sales@qualitywoods.com