Return requests must be made within 7 days of receiving your chair. Requests made after 7 days can’t be accepted. Approved returns are subject to a 30% restocking fee.

To be eligible for a return, your chair must be unused, in the same condition you received it, and in its original packaging, along with a receipt or proof of purchase.

If you're unable to return the chair to our Rochester showroom, you are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

Please contact us at sales@qualitywoods.com before arranging a return so we can review your request and send instructions.

Once your return arrives at QW, we’ll inspect it and let you know when your refund has been approved and processed.

Approved refunds will be issued to the original form of payment. Please allow additional time for your bank or credit card provider to post the refund to your account.

Items returned damanged, incomplete, used or otherwise not in their original condition may qualify for only a partial refund.

Please contact us before returning your chair so our team can provide return instructions. Returns may be brought to our Rochester showroom or shipped to:

QW Furniture
1231 Hwy 52 North
Rochester, MN 55901

Customers are responsible for return shipping costs.