Shipping
At QW Furniture, we offer 4 different options for you to get your new furniture.
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FREE in-store pickup. Pretty self explanatory here, you can pick up any purchase at our store, of course, free of charge.
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Local delivery. If your residence is within our local delivery radius, your furniture will be delivered by our local team. This is a 2-man, white glove delivery service.
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Long distance curbside flat rate $199 delivery. This service is available for those who live outside our local delivery radius and wish to have their furniture delivered as efficiently as possible. Our curbside service is just how it sounds, curbside. Our friendly driver will assist with unloading your furniture from the delivery truck onto your curb or driveway but that is where this service stops. This service does not include a lift-gate.
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Long distance in-home flat rate $399 delivery. This service is available for those who live outside our local delivery radius and wish to have a 'white glove', in-home delivery experience. With our White Glove service, our friendly driver(s) will unload your furniture and move your items into the desired room where they will perform all required assembly. This service includes complete in-home delivery of all of your purchased items and removal of any waste packaging materials.
Please allow an additional 1-4 weeks for delivery. Exact transit time depends on your destination and the mode of transit required for your order.
Once your order is built and ready to be delivered, you will be contacted to set up a delivery time. When the delivery date arrives, please make sure there is someone at your home or office to receive your items.
- Please make sure that the item(s) on your order will fit through your doorways and stairways to ensure delivery is possible. Restocking fees may apply if your order is not able to be delivered.
- Our drivers are not allowed to haul away, move or disassemble your existing furniture. Please have the room ready for your new furniture.
- If a customer needs to delay shipment of their order, storage fees and/or transfer fees may apply.
- Your delivery location must be accessible by semi trailer and be clear of snow. Please contact us if you have a difficult access and we will work together on the best solution.
Furniture Inspection
We do not use any common carrier freight companies for any of our Amish Furniture. We choose to only work with experienced individual drivers that really know how to handle high quality furniture.
All of our Amish Furniture is also heavily wrapped in blankets during the shipping and delivery process. Because of these precautions, shipping damage is extremely low.
It is your responsibility to inspect your furniture to ensure that it has not been damaged during delivery. The furniture should be unpackaged before the delivery team leaves your residence to ensure there is no damage. If damage has occurred, please contact us immediately - while the delivery team is still at your residence. The quickest and most appropriate solution may be to bring the item back to the shop right away. Any damage not reported within 24 hours of delivery will not be covered.
Build Times
As soon as you complete your purchase with QW Furniture, your order is sent immediately for production. Please see the individual product pages for detailed build time estimates. Stated expected lead times are our best estimation based on current information and are not guaranteed.
* Due to unprecedented global supply chain challenges, we have been experiencing some delays.
Please remember our furniture is built by hand and must pass rigorous quality checks. The build process doesn't happen overnight but we do take great pride in the quality of our furniture and strive to meet our posted build times. Cancellation is not permitted due to a build time delay.
Cancellation Requests
If you wish to cancel your order, you may do so up to 3 days after placing your order for a full refund. Refunds will be issued back onto the same payment method used during the initial order process. Cancellation requests after 3 days may not be accepted due to work having begun your order. A 30% restocking fee to cancel after the 3 day period may apply.
Returns
First and foremost, we take care of our customers. We would not have a 4.7 star review rating on Google if we didn't.
Our return policy is as follows: 7 day return policy for in-stock items. If an in-stock purchase is returned in-store within 7 days you will be eligible for a full refund. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If your item is a special order, a 30% re-stocking fee will apply if returned within 7 days. Shipping charges are non-refundable. If you do not return in-store, you will be responsible for all return shipping charges. Note: Return shipping may not be the same cost as our flat rate shipping to you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include gift cards, stain and some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at qwoods@qualitywoods.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at qwoods@qualitywoods.com and send your item to: 1431 Hwy 52 North Rochester Minnesota US 55901.
Return Shipping
To return your product, you should mail or ship your product to: 1431 Hwy 52 North Rochester Minnesota US 55901.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
