At QW Furniture, we offer four different options for getting your new furniture to you:
Free In-Store Pickup: Pick up your purchase at our store, free of charge.
Local Delivery: Enjoy a two-man, white glove delivery service if you reside within our local delivery radius.
Long-Distance Curbside Delivery: Available for a flat rate of $199, this service is for customers living outside our local delivery radius. This includes unloading your furniture onto your curb or driveway.
Long-Distance In-Home Delivery: For a flat rate of $399, this white-glove, in-home delivery experience is available for customers outside our local delivery radius. This includes complete in-home delivery and removal of waste packaging materials. Please note that our delivery teams will not remove old furniture. Please have the room ready and prepared for your new furniture to arrive.
Depending on your delivery location, long distance delivery will take an additional 2-4 weeks.
Please note, your delivery location must be accessible by semi-trailer and be clear of snow. Also, please ensure that your order will fit through your doorways and stairways to avoid restocking fees. For any shipment delays, storage and/or transfer fees may apply.
We work only with experienced drivers and ensure our Amish Furniture is heavily wrapped during the shipping and delivery process. It's your responsibility to inspect the furniture upon delivery and report any damage within 24 hours.
Given our furniture is custom-built, a 30% restocking fee applies for returns. Requests must be submitted within 7 days of receipt. Shipping charges are non-refundable and customers are responsible for return shipping costs. Certain items, such as gift cards, stains, and mattresses, cannot be returned.
Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain number of days. For late or missing refunds, please contact us at firstname.lastname@example.org.
To return your product, ship your item to: 1231 Hwy 52 North, Rochester Minnesota 55901. Please note that return shipping costs are non-refundable and will be deducted from your refund.
Payment & Financing: We understand that investing in hand-crafted furniture is significant. We offer the flexibility of starting your order with a deposit of just 30% of the order value. When you start your order with a 30% deposit, the remaining balance is due in 8 weeks or when your furniture is out of production, whichever comes first. The remaining balance may be automatically charged to the card information on file. To place an order with a 30% deposit, call us at 507-289-6866 or checkout online and select '30% Deposit' under Purchase Options when you add an item to cart. Some products that ship within 8 weeks do not qualify for our deposit payment program.
Build Times: Once your purchase is finalized with QW Furniture, your order goes directly into production. See individual product pages for detailed estimates of build times. Our posted build times are estimates and are not guaranteed. Remember, our furniture is handcrafted and must pass rigorous quality checks. Build time delays do not permit cancellation.
Order Changes: You can make changes to your order up to 48 hours from order placement without a fee. Changes after this time frame will incur a $100 change fee, plus any stoppage fees related to parts already ordered or cut, and hardware ordered.
Cancellations: You may cancel your order up to 48 hours after placing it for a full refund. Cancellation requests after 48 hours may not be accepted, and a 30% restocking fee may apply.
Furniture Inspection: All of our furniture is securely wrapped in blankets during shipping and delivery. It is your responsibility to inspect your furniture upon delivery to ensure there is no damage.
Hand Crafted Furniture: Each piece of our furniture is handcrafted, with unique grain patterns and characteristics. No two pieces of furniture are exactly alike. We offer stain samples to visualize the finish in your home, understanding that finish colors will vary. For other product questions, please visit our FAQ Page or Contact Us.
Return Requests:Given our furniture is custom-built, a 30% restocking fee applies to all returns. We accept return requests within 7 days of receiving your furniture. Shipping charges are non-refundable and you will be responsible for return shipping charges. Certain items, such as gift cards, stain, and mattresses cannot be returned.
Refunds:Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within a certain number of days.
Product Protection: We offer a comprehensive Furniture Protection Program in partnership with Guardsman. Learn more on our Guardsman Protection Plan page.
Warranty: All our products come with a one-year warranty covering manufacturing defects and workmanship errors. This warranty does not cover commercial use, normal wear and tear, or wood expansion and contraction caused by uncontrolled humidity conditions.