Shipping
At QW Furniture, we offer 4 different options for you to get your new furniture.
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FREE in-store pickup. Pretty self explanatory here, you can pick up any purchase at our store, of course, free of charge.
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Local delivery. If your residence is within our local delivery radius, your furniture will be delivered by our local team. This is a 2-man, white glove delivery service.
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Long distance curbside flat rate $199 delivery. This service is available for those who live outside our local delivery radius and wish to have their furniture delivered as efficiently as possible. Our curbside service is just how it sounds, curbside. Our friendly driver will assist with unloading your furniture from the delivery truck onto your curb or driveway but that is where this service stops. This service does not include a lift-gate.
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Long distance in-home flat rate $399 delivery. This service is available for those who live outside our local delivery radius and wish to have a 'white glove', in-home delivery experience. With our White Glove service, our friendly driver(s) will unload your furniture and move your items into the desired room where they will perform all required assembly. This service includes complete in-home delivery of all of your purchased items and removal of any waste packaging materials.
Build Times
As soon as you complete your purchase with QW Furniture, your order is sent immediately for production. Under normal circumstances, our build time is typically 8-12 weeks, depending on the item(s) you have selected. Our build time is currently approximately 10-14 weeks. Please remember our furniture is built by hand and must pass rigorous quality checks. The build process doesn't happen overnight but we do take great pride in the quality of our furniture and strive to meet our posted build times.
* The Covid-19 pandemic is creating disruptions all over the world. Lead times for our products may be longer than stated.
Shipping
Please allow an additional 1-4 weeks for delivery. Exact transit time depends on your destination and the mode of transit required for your order.
Once your order is built and ready to be delivered, you will be contacted to set up a delivery time. When the delivery date arrives, please make sure there is someone at your home or office to receive your items. Our delivery team is not allowed to haul away old furniture or assist in moving items that were not part of your QW Furniture order. The delivery location must be accessible by semi trailer.
Cancellations
If you wish to cancel your order, you may do so up to 3 days after placing your order for a full refund. After 3 days, there will be a 30% restocking fee to cancel.
Returns
We have a 7 day return policy for in-stock items. If returned in-store within 7 days you will be eligible for a full refund. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If your item is a special order, a 30% re-stocking fee may apply if returned within 7 days. If you do not return in-store, you will be responsible for all return shipping charges. Note: return shipping is not the same cost as our flat rate shipping to you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at qwoods@qualitywoods.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at qwoods@qualitywoods.com and send your item to: 1431 Hwy 52 North Rochester Minnesota US 55901.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 1431 Hwy 52 North Rochester Minnesota US 55901
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
