Because most QW furniture is handcrafted to order, delivery is a little different than receiving a standard package. We offer several pickup and delivery options depending on your location and the level of service you prefer.

Choose Your Delivery Option

Long-distance delivery: Please allow approximately 2–4 additional weeks after your furniture is completed, depending on your location and the delivery route.

Please note: Removal of your existing furniture is not available with any delivery option.

How Delivery Works

Before Delivery Day

A little preparation helps your delivery go smoothly. Before your furniture arrives, please confirm the following:

• Property access: Your location must be safely accessible by a pickup truck pulling an enclosed furniture trailer.
• Snow & obstacles: Driveways, walkways, entrances, and delivery paths must be clear and safely accessible.
• Measure your home: Make sure the furniture will fit through doorways, hallways, stairways, elevators, and other access points.
• Prepare the room: For in-home delivery, have the intended room cleared and ready before the delivery team arrives.
• Building requirements: Arrange any elevator reservations, loading access, COIs, or other building requirements in advance.

If your property has a narrow driveway, steep grade, restricted entrance, low clearance, difficult turnaround, or another unusual access condition, please contact QW before delivery.

Additional storage, transfer, redelivery, or other charges may apply if a delivery cannot be completed because the property is inaccessible or the customer is unable to accept the scheduled delivery.

Need Us to Hold Your Furniture?

If you’re not quite ready to receive your furniture when it is completed, please let us know. We can hold completed orders for up to 30 days. If storage is needed for longer than 30 days, additional storage fees will apply.

Special Delivery Situations

Apartment & Condo Deliveries

If your building requires a Certificate of Insurance (COI), proof of Workers’ Compensation coverage, or other delivery documentation, please contact QW well before your scheduled delivery.

We will need an example of the required documentation. A $100 processing fee applies for each required piece of documentation.

Ferry Access

Our delivery teams do not transport furniture by ferry.

If your location requires ferry access, we may be able to deliver your furniture to a third-party local delivery provider who can complete the final portion of the delivery. Arrangements, coordination, and costs associated with ferry transportation and third-party delivery are the customer’s responsibility.

Please contact QW before ordering if your delivery location requires ferry access.

Furniture Inspection & Delivery Damage

We work with experienced furniture delivery professionals and take great care to protect your furniture throughout transportation. Each piece is inspected before it leaves QW, and most travel fully blanket-wrapped rather than boxed.

Please inspect your furniture while the delivery team is still present. If you notice visible shipping damage or another concern, notify the driver and QW immediately so the issue can be documented and addressed.

QW is not responsible for damage to personal property, other than the furniture being delivered, that occurs during the delivery process.

Returns

Most QW furniture is handcrafted specifically for your order. Because of its custom nature, approved returns are subject to a 30% restocking fee.

Return requests must be submitted within 7 days of receiving your furniture. Original shipping and delivery charges are non-refundable, and customers are responsible for all return transportation costs.

Certain products, including gift cards, stains, and mattresses, are not eligible for return.

Please contact QW at sales@qualitywoods.com before arranging a return so we can review your request and provide instructions.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method, less any applicable restocking fees, delivery charges, return transportation costs, or other applicable charges.

Return Shipping

Please contact QW before shipping furniture back to us. Approved returns should be sent to:

QW Furniture
1231 Hwy 52 North
Rochester, MN 55901

Customers are responsible for return transportation costs, and original shipping or delivery charges are non-refundable.