Our poly outdoor furniture is built using only the highest-grade poly lumber. Made from high-density polyethylene (HDPE) plastic, this durable material is the 'secret sauce' behind manufacturing low-maintenance furniture designed to last decades.

Berlin Gardens poly furniture is built to order and ships boxed by common carrier. There are two ways to get yours — pick it up at our Rochester store, or have it shipped free to any address in the contiguous United States.

Choose Your Shipping Option

Transit time: Exact transit time depends on your destination and the mode of transit required for your order. Whenever possible we ship by FedEx or UPS; larger items and larger orders travel by LTL freight.

How Delivery Works

Return Requests

Because Berlin Gardens furniture is custom-built to your order, approved returns are subject to a 30% restocking fee.

Return requests must be submitted within 7 days of receipt. Shipping charges are non-refundable, and customers are responsible for return shipping costs.

Certain items, including gift cards, stains, and mattresses, cannot be returned.

Please contact QW at sales@qualitywoods.com before arranging a return so we can review your request and provide instructions.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method, less any applicable restocking fees, shipping charges, or return shipping costs.

For late or missing refunds, please contact us at sales@qualitywoods.com.

Return Shipping

Please contact QW before shipping anything back to us. Approved returns should be sent to:

QW Furniture
1231 Hwy 52 North
Rochester, MN 55901

Return shipping costs are non-refundable and will be deducted from your refund where applicable.

1. Payment & Financing: We understand that investing in hand-crafted furniture is significant. We offer the flexibility of starting your order with a deposit of just 30% of the order value. When you start your order with a 30% deposit, the remaining balance is due when your furniture is out of production. The remaining balance may be automatically charged to the card information on file. To place an order with a 30% deposit, call us at 507-289-6866 or checkout online and select '30% Deposit' under Purchase Options when you add an item to cart. Some products that ship within 8 weeks do not qualify for our deposit payment program.
2. Build Times: Once your purchase is finalized with QW Furniture, your order goes directly into production. See individual product pages for detailed estimates of build times. Our posted build times are estimates and are not guaranteed. Remember, our furniture is handcrafted and must pass rigorous quality checks. Build time delays do not permit cancellation. Note that our build time may be extended over holidays due to our craftsmen and women taking time to be with their families.
3. Order Changes: You can make changes to your order up to 48 hours from order placement without a fee. Changes after this time frame will incur a $100 change fee, plus any stoppage fees related to parts already ordered or cut, and hardware ordered.
4. Cancellations: You may cancel your order up to 48 hours after placing it for a full refund. Cancellation requests after 48 hours will result in a 30% restocking fee. 
5. Shipping & Delivery: Please refer to our Shipping & Returns page for complete information.
6. Furniture Inspection: Most of our furniture is securely wrapped in blankets during shipping and delivery. It is your responsibility to inspect your furniture upon delivery to ensure there is no damage.
7. Hand Crafted Furniture: Each piece of our furniture is handcrafted, with unique grain patterns and characteristics. No two pieces of furniture are exactly alike. We offer stain samples to visualize the finish in your home, understanding that finish colors will vary. For other product questions, please visit our FAQ Page or Contact Us. 
8. Return Requests: Given our furniture is custom-built, a 30% restocking fee applies to all returns. We accept return requests within 7 days of receiving your furniture. Shipping charges are non-refundable and you will be responsible for return shipping charges. Certain items, such as gift cards, stain, and mattresses cannot be returned.
9. Refunds: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within a certain number of days.
10. Product Protection: We offer a comprehensive Furniture Protection Program in partnership with Guardsman. Learn more on our Guardsman Protection Plan page.
11. Warranty: All our products come with a standard one-year warranty covering manufacturing defects and workmanship errors. This warranty does not cover commercial use, normal wear and tear, or wood expansion and contraction caused by uncontrolled humidity conditions. The warranty applied to the original purchaser and does not survive resale. Contact QW Furniture for any warranty issues.
12. Sales Tax: QW Furniture is required to collect sales tax for orders shipped to the following states: Alabama (Simplified sellers use tax SSU-R012765156), Arkansas, Arizona, California, Colorado, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin and Wyoming.

For any further questions, feel free to reach us at 507-289-6866 or sales@qualitywoods.com